Geenens Psychiatry Policy

INSURANCE
Geenens Psychiatry is a private-pay psychiatric clinic. Our office is not affiliated with or in-network with any insurance companies, including Medicare or Medicaid.

TELEPHONE/TELEMEDICINE APPOINTMENTS

Geenens Psychiatry provides in-person, video, and telephone appointments.
If your appointment is conducted via Telehealth (video), please click the link provided in your email/text reminder 5–10 minutes before your video appointment.
If your appointment is conducted via telephone call, your provider will call you at the time of your appointment.
Patients who are late for their appointment will be asked to reschedule and are responsible for payment for that missed appointment. Being late disrupts the allotted time scheduled specifically for you. The full allotted time for the appointment is necessary for your provider to make a thorough evaluation and properly document your visit.
If the patient misses the appointment or is late for the appointment, the patient can request another appointment provided there is not a balance for the missed appointment.

CANCELLATION POLICY

If you must change/cancel your appointment, we require at least 24 hours’ notice.
Patients who cancel with less than 24 hours' notice before their appointment are responsible for the full payment.
New Patients must provide at least 48 hours’ notice for their New Patient Intake appointment (1 hour).
New Patients who cancel with less than 48 hours' notice before their initial Intake appointment are responsible for the full payment.

MISSED APPOINTMENTS (NO-SHOW, NON-CANCELLED)

Patients who do not attend their scheduled appointment are responsible for the payment of that appointment.
Patients may reschedule once their balance is paid.
The deposit is fully refundable if the patient provides 48-hour notice. Otherwise, it is non-refundable and remaining balance is due.
Patients cannot schedule an appointment if there is an outstanding balance.

PAYMENT

Payment is due the day of your appointment.
Payments are processed automatically on the day of your appointment.
There is a $10 late fee after the day of the appointment.
Payment options are available for established patients.
Accepted: credit cards, checks, money orders, HSA cards, and cash.

REQUIREMENT OF A CARD ON FILE

A card on file is required.
Payments are processed automatically on the appointment day.
Used for missed appointments or late cancellations.
Also used for administrative fees (letters, forms, etc.).

STANDARD OF CARE

Patients prescribed Schedule II substances must be seen at least every 90 days.
Requests outside the 90-day window are reviewed case-by-case.
A $50 fee applies for a one-month courtesy script.

We would like to thank you for choosing Geenens Psychiatry, PA. We are committed to responding to patients the same day or within 24 hours. We value you and strive to provide the best care with integrity and professionalism.

Privacy Policy

Last Updated June of 2026.

New Patient Intake Form & SMS Communication Policy

By submitting a form through our website, you consent to receive communications from Geenens Psychiatry via phone call, email, and SMS text message regarding appointments, scheduling, practice updates, and other healthcare-related communications.

Message frequency may vary. Standard message and data rates may apply. You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact our office directly.

Please do not submit confidential medical information, protected health information (PHI), or urgent medical concerns through website contact forms. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Information We Collect

When you interact with our website or become a patient of Geenens Psychiatry, we may collect information including:

Name

Email address

Phone number

Appointment requests

Medical and mental health information provided during treatment

Website usage information through cookies and analytics tools

How We Use Your Information

We may use the information we collect to:

Schedule and manage appointments

Provide psychiatric and mental health services

Communicate regarding your care

Send appointment reminders

Respond to inquiries

Improve our website and patient experience

Comply with legal and regulatory obligations

HIPAA Compliance

Geenens Psychiatry is committed to protecting your privacy and maintaining the confidentiality of your protected health information (PHI).

We follow applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Any medical information collected as part of your treatment is protected and used only as permitted by law.

A separate Notice of Privacy Practices may be provided to patients explaining how protected health information may be used and disclosed.

SMS and Electronic Communications

By providing your phone number, you consent to receive appointment reminders, scheduling updates, and other practice-related communications via SMS text message.

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of SMS communications at any time by replying STOP.

Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand website traffic and improve user experience.

These technologies may collect information such as:

Browser type

Device information

Pages visited

Time spent on the website

Referring websites

You may disable cookies through your browser settings, although some website features may not function properly.

Information Sharing

Geenens Psychiatry does not sell, rent, or trade your personal information.

We may disclose information only:

To healthcare providers involved in your care

To business associates who assist in operating our practice and are required to maintain confidentiality

When required by law

To protect patient safety or comply with court orders, subpoenas, or legal investigations

With your written authorization

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

You may have the right to:

Access your medical records

Request corrections to your records

Request restrictions on certain disclosures

Receive confidential communications through alternative methods

Request an accounting of disclosures

Obtain a copy of our Notice of Privacy Practices

To exercise any of these rights, please contact our office.

Third-Party Websites

Our website may contain links to third-party websites. Geenens Psychiatry is not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

Geenens Psychiatry reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have questions regarding this Privacy Policy or your privacy rights, please contact:

Geenens Psychiatry
Website: Geenens Psychiatry
Email: [email protected]
Phone: 913-392-2400

Effective Date: June 2026