Geenens Psychiatry Policy

INSURANCE
Geenens Psychiatry is a private-pay psychiatric clinic. Our office is not affiliated with or in-network with any insurance companies, including Medicare or Medicaid.

TELEPHONE/TELEMEDICINE APPOINTMENTS

Geenens Psychiatry provides in-person, video, and telephone appointments.
If your appointment is conducted via Telehealth (video), please click the link provided in your email/text reminder 5–10 minutes before your video appointment.
If your appointment is conducted via telephone call, your provider will call you at the time of your appointment.
Patients who are late for their appointment will be asked to reschedule and are responsible for payment for that missed appointment. Being late disrupts the allotted time scheduled specifically for you. The full allotted time for the appointment is necessary for your provider to make a thorough evaluation and properly document your visit.
If the patient misses the appointment or is late for the appointment, the patient can request another appointment provided there is not a balance for the missed appointment.

CANCELLATION POLICY

If you must change/cancel your appointment, we require at least 24 hours’ notice.
Patients who cancel with less than 24 hours' notice before their appointment are responsible for the full payment.
New Patients must provide at least 48 hours’ notice for their New Patient Intake appointment (1 hour).
New Patients who cancel with less than 48 hours' notice before their initial Intake appointment are responsible for the full payment.

MISSED APPOINTMENTS (NO-SHOW, NON-CANCELLED)

Patients who do not attend their scheduled appointment are responsible for the payment of that appointment.
Patients may reschedule once their balance is paid.
The deposit is fully refundable if the patient provides 48-hour notice. Otherwise, it is non-refundable and remaining balance is due.
Patients cannot schedule an appointment if there is an outstanding balance.

PAYMENT

Payment is due the day of your appointment.
Payments are processed automatically on the day of your appointment.
There is a $10 late fee after the day of the appointment.
Payment options are available for established patients.
Accepted: credit cards, checks, money orders, HSA cards, and cash.

REQUIREMENT OF A CARD ON FILE

A card on file is required.
Payments are processed automatically on the appointment day.
Used for missed appointments or late cancellations.
Also used for administrative fees (letters, forms, etc.).

STANDARD OF CARE

Patients prescribed Schedule II substances must be seen at least every 90 days.
Requests outside the 90-day window are reviewed case-by-case.
A $50 fee applies for a one-month courtesy script.

We would like to thank you for choosing Geenens Psychiatry, PA. We are committed to responding to patients the same day or within 24 hours. We value you and strive to provide the best care with integrity and professionalism.